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The controllers are not connecting remotely

0:00 1:04

Symptoms:

  • The devices are available locally, but the cloud-based features do not work.
  • The drivers do not synchronise the date and time correctly.
  • There are issues with schedules, time-based actions or notifications.
  • The devices remain offline despite having a valid internet connection.

Possible causes:

  • A firewall or network security system blocks outgoing connections from the controllers.
  • Whitelists of permitted domains are used on the network.
  • DNS servers or content filters are blocking access to BleBox services.
  • Communication with the time synchronisation servers (NTP) is blocked.

Suggested solutions:
If traffic filtering rules or domain whitelists are in use on the network, please add the following addresses to the allowlist:

BleBox domains:

  • blebox.eu
  • *.blebox.eu
  • wboxc.eu
  • *.wboxc.eu
  • wboxc.com
  • *.wboxc.com

Time synchronisation servers (NTP):

  • 0.pool.ntp.org
  • 1.pool.ntp.org
  • 2.pool.ntp.org
  • 3.pool.ntp.org

Note for the installer:
In corporate networks and installations with advanced security systems, outbound traffic may be restricted to approved addresses only. A lack of access to BleBox domains or NTP servers may cause problems with cloud communication, time synchronisation and the operation of functions that depend on the current date and time.

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